| 000 | 00486nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 170106s2011||||xx |||||||||||||| ||und|| | ||
| 020 | _a9781441983206 | ||
| 082 |
_a658.8 _bMAC |
||
| 100 | _aMacintyre, Mairi | ||
| 245 | 0 | _aService design and delivery | |
| 260 |
_aNew York _bSpringer _c2011 |
||
| 300 | _axxii, 169p. ; 24cm. | ||
| 440 | _aService science : research and innovations in the service economy | ||
| 700 | _a Angelis, Jannis | ||
| 700 | _a Parry, Glenn | ||
| 942 | _cBK | ||
| 999 |
_c17197 _d17197 |
||