TY  - BOOK
AU  - Macintyre, Mairi 
AU  -  Angelis, Jannis 
AU  -  Parry, Glenn 
TI  - Service design and delivery
SN  - 9781441983206
U1  - 658.8 
PY  - 2011///
CY  - New York
PB  - Springer
ER  -