APA

Oliver D., Livermore & Sudweeks. (2009). Self-service in the Internet age : expectations and experiences. New York: Springer.

Chicago

Oliver Dave, Livermore and Sudweeks. 2009. Self-service in the Internet age : expectations and experiences. New York: Springer.

Harvard

Oliver D., Livermore and Sudweeks. (2009). Self-service in the Internet age : expectations and experiences. New York: Springer.

MLA

Oliver Dave, Livermore and Sudweeks. Self-service in the Internet age : expectations and experiences. New York: Springer. 2009.