Service design and delivery
Macintyre, Mairi
Service design and delivery - New York Springer 2011 - xxii, 169p. ; 24cm. - Service science : research and innovations in the service economy .
9781441983206
658.8 / MAC
Service design and delivery - New York Springer 2011 - xxii, 169p. ; 24cm. - Service science : research and innovations in the service economy .
9781441983206
658.8 / MAC