TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H.
AU  - Besterfield-Sacre, Mary
AU  - Urdhwareshe, Hemant
AU  - Urdhwareshe, Rashmi
TI  - Total quality management [3rd ed.]
SN  - 9788131732274
U1  - 658.4013 
PY  - 2011///
CY  - New Delhi
PB  - Pearson
KW  - Management
ER  -