TY  - BOOK
AU  - Sutton, Robert I.
AU  - Rao, Huggy
TI  - Scaling up excellence : getting to more without settling for less
SN  - 9781847941008
U1  - 658.4013 
PY  - 2016///
CY  - London
PB  - Penguin Random House UK
KW  - Organizational effectiveness
KW  - Organizational change--Management
KW  - Customer relations
ER  -