Oliver, Dave  <br/><br/>
Self-service in the Internet age : expectations and experiences 

 - New York  Springer  2009 
 - xii, 277p. ; 24cm. 
 - Computer supported cooperative work .
<br/><br/><label>ISBN: </label>9781848002067 
<br/><br/><label>Dewey Class. No.: </label>303.4833  / OLI