Besterfield, Dale H. <br/><br/>
Total quality management [3rd ed.] 

 - 3rd rev. ed. 
 - New Delhi  Pearson  2011 
 - xxi, 558p; 24 cm 
<br/><br/><label>ISBN: </label>9788131732274 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BES